Question Description

I’m working on a communications writing question and need support to help me understand better.

You work for JPM, Johnson Property Management, in Portland, Oregon. Your employer specializes in commercial real estate. Yesterday one of your business tenants in the trendy NW 23rd neighborhood complained about problems with an iron gate you had installed by Chung Iron Works just six months earlier, on August 20. Apparently, the two doors of the gate have settled and don’t match in height. The gate gets stuck. It takes much force to open, close, and lock the gate. The iron gate was painted, and in some spots rust is bleeding onto the previously pristine white paint. The tenant at 921 NW 23rd Ave., Portland, OR 97210 is a petite shop owner, who complained to you about struggling with the gate at least twice a day when opening and closing her store.

You realize that you will have to contact the installer, Chung Iron Works, and request that the company inspect the gate and remedy the problem. Only six months have passed, and you recall that the warranty for the gate was for one year. To have a formal record of the claim, and because Chung Iron Works does not use e-mail, you decide to write a claim letter.

Your Task. Address your letter to Jin Ree at Chung Iron Works, 2255 NW Yeon Avenue in Portland, OR 97210. To jog his memory, you will enclose a copy of the company’s proposal/invoice. Your business address is 1960 NE Irving Street, Portland, OR | 97209, phone (503) 335-5443 | and fax (503) 335-5001.