1.1 – Outline guidelines, procedures codes of practice relevant to personal work – The procedures, guidelines and codes of practice relevant to work are: Procedures: Reporting of accidents at work, fire drills, and reporting absence from work as well as first aid procedures. Codes of practice: Good customer service, quality assurance, freedom of information and privacy of personal data. Guidelines: How to answer the phone, dress code, how to handle email, how to store and retrieve information, how to use office equipment and ensure any actions reduce risk to health and safety Guidelines, procedures and codes of practice that relate to personal work are very important as each of them gives information on how to perform the job effectively and safely. Failing to follow these could potentially hurt someone or even more cause problems for the company.
1.2 – Explain the purpose of planning work, and being accountable to others for own work – Planning work can be more efficient. Setting priorities in order to do the most important things first is a good way to keep on top of deadlines. If we are accountable to others for our own work then each step can be examined to see that your work is up to standard. It also gives more responsibility for the work being done as it shows the person setting it trusts you with the work.
1.3 – Explain the purpose and benefits of agreeing realistic targets for work – The purpose for agreeing realistic targets for work is to keep everyone on task and focused on what work has been set, this way everyone can work more effectively and reach targets instead of struggling. The benefits of this includes being fast and reliable with completing the tasks at hand.

1.4 – Explain how to agree realistic targets – The targets being agreed to must be realistic so that the person doing the job has a good chance of completing them, this will allow the person to work without stress. However if the targets are set too high then the person trying to complete the job will feel under pressure and if the targets are too low then it will eventually get boring and it wouldn’t help you develop anything out of it.
1.5 – Describe ways of planning work to meet agreed deadlines – A good way to meet any agreed deadlines would be to make a list of work that needs to be done with any required dates for completion and prioritise the order is most important. It’s also a good idea to check that you have all the information and resources you need to complete the tasks.
1.6 – Explain the purpose of keeping other people informed about progress – It’s important to keep other people informed about the progress of work being done because if there is any problem to meet my deadlines then then you can turn to someone for advice and help to reprioritise the work. As well it is important because the person the work is for can miss their deadlines if it’s not completed on time.
1.7 – Explain the purpose and benefits of letting other people know work plans need to be changed – The purpose of letting other people know work plans need to be changed is because they need to know about changes because it may affect their other work and it allows them to make alternate arrangements for the work to be done if necessary.
1.8 – Describe types of problems that may occur during work
– The types of problem that can occur during work are:
· Equipment breaking.
· Interruptions; such as colleagues asking things.
· Not being kept informed or provided with the information needed to complete the job. · Absence of other colleagues.
1.9 – Describe ways of seeking assistance with getting help to resolve problems – A way to get assistance with resolving any problems could be to report them to either a colleague/manager to see if they have any advice on how it can be solved as they might have more experience. However if nobody could help you, you can also use the company’s website or internal intranet site to see if there is any guidance on there to solving any problem you may have.
1.10 – Explain the purpose and benefits of recognising and learning from mistakes – The purpose of recognising and learning from mistakes it to make sure you don’t make them again, people will recognise the mistake and then will be in a position to try and correct it. Other people could also help to ensure that the same mistake isn’t made again by providing extra support. Also it is a lesson for the future, which can be taken away to other places.

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